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DIBYAKANTI MODAK (DIBYAKANTIM)
Capgemini

Capgemini
IN
DIBYAKANTIM Member since 2015 8 posts
Capgemini
Posted: November 15, 2017
Last activity: November 15, 2017
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Case status is not updating after Wait shape

In my flow, I am giving one wait shape just before the End shape and making a delay of 2 mins to advance the flow to end shape. In the end shape I am setting my work status as Resolved-Completed. But unfortunately my work status is not getting updated after 2 mins of delay, though the Background Agent is able to process the work and pxUpdateOpName is getting updated with the Agent name.

I tried to search in pdn about the problem and came to know from https://pdn.pega.com/support-articles/work-object-status-not-updated-agents that the agent activity should save/commit the status. So in my case I opened ProcessEvent OOTB activity (Rule as final) where I did not find any save/commit for the Work Status.

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