DIBYAKANTIM Member since 2015 8 posts
Posted: 2 years ago
Last activity: 2 years 10 months ago

Case status is not updating after Wait shape

In my flow, I am giving one wait shape just before the End shape and making a delay of 2 mins to advance the flow to end shape. In the end shape I am setting my work status as Resolved-Completed. But unfortunately my work status is not getting updated after 2 mins of delay, though the Background Agent is able to process the work and pxUpdateOpName is getting updated with the Agent name.

I tried to search in pdn about the problem and came to know from… that the agent activity should save/commit the status. So in my case I opened ProcessEvent OOTB activity (Rule as final) where I did not find any save/commit for the Work Status.

Case Management
Moderation Team has archived post
Share this page LinkedIn