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VinSethia Member since 2017 3 posts
Incessant Technologies
Posted: February 13, 2017
Last activity: February 13, 2017
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Case Steps or Multi step process - Best practices

I am looking for the best practices or some sort of guidelines for introducing a multi step process in single step or breaking into multiple steps under one stage, for example a case officer under "Review Request" stage has three steps to follow - Verify the request, Process the request and Send for further processing. The same can be designed under one step using multi step process or broken into three different steps under the stage

Case Management
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