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Tuhin Guha (HectorYNWA)
Infosys

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HectorYNWA Member since 2010 3 posts
Infosys
Posted: November 1, 2016
Last activity: November 11, 2016
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Case Type Creation (Best Practice)

Consider the below described situation:

Framework Layer Cases: Org-FW-ABCFW-Work-X, Org-FW-ABCFW-Work-Y

Implementation Layer Cases: Org-Impl1-ABC-Work-X, Org-Impl2-ABC-Work-Y

The process followed by the two cases at the Implementation Layer is pretty much same (at this moment) - Case Creation, Case Processing, Case Closure (the three stages). The primary difference among these two implementation is the underlying data structure.

As a best practice, where (and why) should the case type rule be created:

1. One case type rule at the Org-FW-ABCFW-Work class level. 

2. Two case type rules at the Org-FW-ABCFW-Work-X, Org-FW-ABCFW-Work-Y level

3. Two case type rules at the Org-Impl1-ABC-Work-X, Org-Impl2-ABC-Work-Y levels

Please highlight any issues that we are generally encountered in either of the aforementioned options.

Thanks.

Case Management
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