Question

2
Replies
5679
Views
Tuhin Guha (HectorYNWA)
Infosys

Infosys
IN
HectorYNWA Member since 2010 3 posts
Infosys
Posted: November 1, 2016
Last activity: November 11, 2016
Posted: 1 Nov 2016 6:49 EDT
Last activity: 11 Nov 2016 2:10 EST
Closed
Solved

Case Type Creation (Best Practice)

Consider the below described situation:

Framework Layer Cases: Org-FW-ABCFW-Work-X, Org-FW-ABCFW-Work-Y

Implementation Layer Cases: Org-Impl1-ABC-Work-X, Org-Impl2-ABC-Work-Y

The process followed by the two cases at the Implementation Layer is pretty much same (at this moment) - Case Creation, Case Processing, Case Closure (the three stages). The primary difference among these two implementation is the underlying data structure.

As a best practice, where (and why) should the case type rule be created:

1. One case type rule at the Org-FW-ABCFW-Work class level. 

2. Two case type rules at the Org-FW-ABCFW-Work-X, Org-FW-ABCFW-Work-Y level

3. Two case type rules at the Org-Impl1-ABC-Work-X, Org-Impl2-ABC-Work-Y levels

Please highlight any issues that we are generally encountered in either of the aforementioned options.

Thanks.

Case Management
Moderation Team has archived post, This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question.