Question
Techmahindra
IN
Last activity: 17 Mar 2016 10:06 EDT
Case Type not displayed in Case explorer
Hi,
I have followed below steps
- Initially I have created the application using application express.
- Created manually new work type class "POC" i.e. SAE-HRServices-Work-POC.
- Created manually new starter flow "SAE-HRServices-Work-POC • pyDefaul".
- Created manually new case type rule "SAE-HRServices-Work-POC.pyDefaul" and called pyDefaul flow from case type rule.
When I go to Case explorer, I am not able to see new case type ctreated in above steps.
Please guide me, if I am missing any step.
Thanks & Regards
U Rajasekhar
PEG
IN
See if below helps:
https://pdn.pega.com/support-articles/case-type-not-shown-case-type-view
Techmahindra
IN
Thanks Arvind,
The above class "SAE-HRServices-Work-POC" is inheriting "Work-Cover-"
I am not able to see case type under case explorer.
Thanks & Regards
U Rajasekhar
Accepted Solution
PEG
IN
Did you try adding the case types to the Cases & Data tab of the Application rule manually?
Techmahindra
IN
Thanks Arvind,
After adding to Application rule manually, I am able see new case type under case explorer.
Best Regards
U Rajasekhar
PEG
IN
Glad to know that its working now. Thanks for updating the thread with outcome.
Pegasystems
US
I seem to recall having a similar problem, so I clicked "cases" in left margin to show the case explorer, and then I used either click or right-click (I forget which) on the case explorer and chose "add subcase" and there was a question that popped up that asked whether I was adding one that already existed, and I chose "yes" since I had already defined all the info similar to you.
I did find it a bit mysterious that I had to do that, since I thought it should show automatically. /Eric