Posted: 10 Jan 2019 3:17 EST Last activity: 14 Jan 2019 10:12 EST
Case Type is not visible in Create menu
On our Test enviroment a specific case type is visible in the Create menu. After deployment to our Acceptance enviroment the same case type is not visible in the Create menu there.
The Cases & data tab of the Application rule looks OK on acceptance. It seems it has something to do with the specifiied Implementation class of the Case type. Because with another implementation class it works fine on acceptance.
Strange problem. I don't know if it is an enviroment issue or a Pega issue.
Can you trace each and compare? When tracing, log out first and then trace the first time you click Create so you can capture the loading of the D_StartingFlows data page. Include data pages in the trace events also.
I believe it occurs when a flow is saved that has the 'Creates a new work object' box checked and when the application rule is saved. I just ran a test in my 7.3.1 system. I imported a new application and saw the options in the Create menu. I then created a new flow and added it as a starting process in my existing case type. I imported my new flow and updated case type rule. The starting flows were not updated in this case. Once I saved the Application rule, the starting flows were updated.
You could re-save your Application rule, or run the PopulateStartingFlowsByWorkPool activity to refresh the starting flows list based on work pool.
Activity PopulateStartingFlowsByWorkPool clears the class Data-Admin-StartingFlows for a specific WorkPool. When a user opens the Create menu a new record is created in class Data-Admin-StartingFlows for this WorkPool. Then the right starting flows are shown. Thanks for the help.