Question

2
Replies
398
Views
JaikumarR8759 Member since 2017 3 posts
NCS
Posted: 3 years ago
Last activity: 3 years 1 month ago
Closed
Solved

Case Type not working while using Case Wide Action

Hi,

I have configured a case type and updated a flow action in the case wide action.

Case Stages:

Create, Route, Process, Review, Approve and Close

After creating work object, I assigned the object to myself(Current Stage: Process) and proceed with the flow actions in the case wide action. On submit of flow action I have been navigated to Process stage which is my current stage

The other scenario, I assigned the case work object to myself and wrapped the interaction object.

Now navigated to the Portal Home Tab and opened the same case object.

Now I performed the same flow action performed previously, on click of submit, i have been moved to next stage(Review) instead of the current stage(Process).

The flow action which I have configured is a dummy flowaction which dont have any activity of section content.

Anyone please help me with this issue

*** Edited by moderator, Maryrita: moved to Product Support from Applications***

***Edited by Moderator Marissa to update categories***

Case Management
Moderation Team has archived post
Share this page LinkedIn