Question4Replies1140Views GOURI_SHANKAR_K Member since 2011 10 posts de Volksbank Posted: 2 years agoLast activity: 2 years 9 months ago Closed Case Urgency should be increased by 10 when the case is idle for 1 hourHi All,I have requirement where i have to increase the urgency of a case by 10, when the case is idle for 1 business hour.RegardsGouri Shankar K***Edited by moderator, Maryrita: Moved to Product Support from Applications******Edited by Moderator Marissa to update categories*** Case Management ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Moderation Team has archived post This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 2 years agoGayathri_Alloju PEGA replied to GOURI_SHANKAR_KHi Gouri Shankar, The following link can help you on your requirement: https://pdn.pega.com/community/pega-product-support/question/increase-c… Posted: 2 years agoGOURI_SHANKAR_K de Volksbank replied to Gayathri_AllojuHi Gayathri, Thanks for your inputs, i have gone through that article before posting this. It was not helping my case. Posted: 2 years agoUjjwalShukla_GCS PEGA replied to GOURI_SHANKAR_KHi Gouri, Can you try this with recurring Agent which would check for pxUpdateTime for cases and the update the urgency by updating pyUrgencyAssignAdjust Regards, Ujjwal Posted: 2 years agoGOURI_SHANKAR_K de Volksbank replied to UjjwalShukla_GCSHi Ujjwal, Thanks for your inputs - If i use advanced agent to handle this i have to handle locking and committing for every case. Pega suggests this as an alternative option is what i know. i am looking something which i can handle in SLA rule only like calling reset as goal or deadline action.