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GOURI_SHANKAR_K Member since 2011 10 posts
de Volksbank
Posted: 2 years ago
Last activity: 2 years 9 months ago
Closed

Case Urgency should be increased by 10 when the case is idle for 1 hour

Hi All,

I have requirement where i have to increase the urgency of a case by 10, when the case is idle for 1 business hour.

Regards

Gouri Shankar K

***Edited by moderator, Maryrita: Moved to Product Support from Applications***

***Edited by Moderator Marissa to update categories***

Case Management
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