Question
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de Volksbank
Posted: December 8, 2017
Last activity: December 11, 2017
Closed
Case Urgency should be increased by 10 when the case is idle for 1 hour
Hi All,
I have requirement where i have to increase the urgency of a case by 10, when the case is idle for 1 business hour.
Regards
Gouri Shankar K
***Edited by moderator, Maryrita: Moved to Product Support from Applications***
***Edited by Moderator Marissa to update categories***
Hi Gouri Shankar,
The following link can help you on your requirement:
https://pdn.pega.com/community/pega-product-support/question/increase-case-urgency-each-consecutive-business-day-past