Case Urgency should be increased by 10 when the case is idle for 1 hour | Collaboration Center

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GOURI_SHANKAR_K

Member since 2011

de Volksbank

Closed

Case Urgency should be increased by 10 when the case is idle for 1 hour

Hi All,

I have requirement where i have to increase the urgency of a case by 10, when the case is idle for 1 business hour.

Regards

Gouri Shankar K

***Edited by moderator, Maryrita: Moved to Product Support from Applications***

***Edited by Moderator Marissa to update categories***

Case Management

Gayathri_Alloju

PEGA

replied to GOURI_SHANKAR_K

Hi Gouri Shankar,

The following link can help you on your requirement:

https://pdn.pega.com/community/pega-product-support/question/increase-case-urgency-each-consecutive-business-day-past

GOURI_SHANKAR_K

de Volksbank

replied to Gayathri_Alloju

Hi Gayathri,

Thanks for your inputs, i have gone through that article before posting this. It was not helping my case.

UjjwalShukla_GCS

PEGA

replied to GOURI_SHANKAR_K

Hi Gouri,

Can you try this with recurring Agent which would check for pxUpdateTime for cases and the update the urgency by updating pyUrgencyAssignAdjust

Regards,

Ujjwal

GOURI_SHANKAR_K

de Volksbank

replied to UjjwalShukla_GCS

Hi Ujjwal,

Thanks for your inputs - If i use advanced agent to handle this i have to handle locking and committing for every case.

Pega suggests this as an alternative option is what i know. i am looking something which i can handle in SLA rule only like calling reset as goal or deadline action.

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