Close popover
Niranjan Sahoo (NiranjanS0516)
NiranjanS0516 Member since 2018 6 posts
Posted: December 10, 2018
Last activity: December 11, 2018

Case/Class Specialization

Assume that there is a functionality which behaves differently based on channel and the order of behavior is different based on channel.

Example, There are a few channels where your organization supports. Be it Web, Email, IVR, Chatbot, Store.

Now user logs in web channel does some operation. He leaves in the middle, now he went to store to complete the remaining steps.


Assume, there is Case A.

We have stage 1, stage 2, stage 3 and stege 4. User has to perform in Web channel.

We have stage 1, stage 2, stege 4 and stage 3. User has to perform in Store channel.

We have Stage 1, Stage 5. User has to perform in Mobility channel.

If User logs out at Stage 3 from web channel and logs in store channel where he should land and how he ll go to Stage 4 as Stage 4 presents in previous stage of stage 3.

User logs in to Mobility channel, how it performs as Stage 3 is not there, where he should land.

Case Management
Moderation Team has archived post,
Close popover This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question.