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NiranjanS0516 Member since 2018 5 posts
Verizon
Posted: 1 year ago
Last activity: 1 year 10 months ago
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Case/Class Specialization

Assume that there is a functionality which behaves differently based on channel and the order of behavior is different based on channel.

Example, There are a few channels where your organization supports. Be it Web, Email, IVR, Chatbot, Store.

Now user logs in web channel does some operation. He leaves in the middle, now he went to store to complete the remaining steps.

Hypothetically

Assume, there is Case A.

We have stage 1, stage 2, stage 3 and stege 4. User has to perform in Web channel.

We have stage 1, stage 2, stege 4 and stage 3. User has to perform in Store channel.

We have Stage 1, Stage 5. User has to perform in Mobility channel.

If User logs out at Stage 3 from web channel and logs in store channel where he should land and how he ll go to Stage 4 as Stage 4 presents in previous stage of stage 3.

User logs in to Mobility channel, how it performs as Stage 3 is not there, where he should land.

Case Management
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