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James Cole (colej)
PEGA
Sr. System Architect - Pega Consulting
Pegasystems Inc.
US
colej Member since 2016 6 posts
PEGA
Posted: March 10, 2021
Last activity: March 11, 2021
Posted: 10 Mar 2021 15:26 EST
Last activity: 11 Mar 2021 3:08 EST

Cases Stuck in Broken Process

So I have a requirement to do some clean up work for some cases.  I have several assignments that were incorrectly routed and are now part of the broken process flow.  Is there a way to either change the stage or restart the flow process for multiple assignments?  I tried using the pxRestartStage activity, however when I refresh the case there are multiple assignments.  Once assignment is correct and at the beginning stage, the other assignment is still in the broken process.  How to I restart or move the assignment completely out of broken process stage?

Pega Platform 8.3 Case Management Senior System Architect