Posted: 10 Mar 2021 15:26 EST Last activity: 11 Mar 2021 3:08 EST
Cases Stuck in Broken Process
So I have a requirement to do some clean up work for some cases. I have several assignments that were incorrectly routed and are now part of the broken process flow. Is there a way to either change the stage or restart the flow process for multiple assignments? I tried using the pxRestartStage activity, however when I refresh the case there are multiple assignments. Once assignment is correct and at the beginning stage, the other assignment is still in the broken process. How to I restart or move the assignment completely out of broken process stage?
You can create an activity to loop on broken instances and relaunch them all one by one. I guess it might be difficult to find a common way for restarting those instance because they might have been broken differently.