Question

3
Replies
100
Views
Subrahmanyamk9615 Member since 2017 4 posts
Dell EMC
Posted: July 23, 2018
Last activity: August 2, 2018
Closed

Casetypes Inheritance Issue

Hello All,

I'm creating an application in 7.2.2 and not able to re use case types which i defined at framework level in the implementations.Let's take below sample structure :

Dell---Org

US--Div, EU--Div

Application: CustomerSupportFW Case Type : ServiceRequest

Farme work class : Dell-FW-CustomerSupportFW-Work

Dell-FW-CustomerSupportFW-Work-ServiceRequest ( Pattern from Dell-FW-CustomerSupportFW-Work and direct from work-cover- )

Implementations : CustomerSupportUS, CustomerSupportEU

Implementation work classes :

Dell-US-CustomerSupportUS-Work

Dell-US-CustomerSupportEU-Work

Now i'm not able to reuse the case type which is defined at FW level.

Could you please help me with this.

Thanks,

Devi.

***Edited by Moderator Marissa to update platform capability tags***

Low-Code App Development Dev/Designer Studio Case Management
Moderation Team has archived post
Share this page LinkedIn