goyac1 Member since 2019 3 posts
Posted: May 26, 2020
Last activity: May 26, 2020

Category Knowledge Expert


We have a requirement in Pega KM where we want to set a particular operator as an Approver for a particular taxonomy.

For e.g: we have two taxonomies X and Y, and 2 operators A and B. We want operator A should only be getting the content related to X taxonomy to approve and operator B should only be getting the content related to Y taxonomy to approve. 

Can someone please provide help on the above? Tried the OOTB "Category Knowledge Expert" but no success. In the "Category Knowledge Expert" approach we are getting the content to approve in all the Worklists of all operators.

Pega Knowledge 8.4 Case Management
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