Question1Replies365Views×Close popoverMahesh Sawant (Mahesh_Sawant) Capgemini SSA Capgemini AU View Profile Mahesh_Sawant Member since 2013 12 posts Capgemini Posted: October 23, 2019Last activity: October 24, 2019Posted: 23 Oct 2019 19:35 EDTLast activity: 24 Oct 2019 2:33 EDT Closed Caught exception while connecting to email server(s)Hi,Getting below exception for the email listeners.Anyone has seen this exception earlier.GenerateDateTime: RootExceptionClass: com.sun.mail.iap.ConnectionException RootExceptionMessage: ASTERISK BYE JavaMail Exception: java.net.SocketTimeoutException: Read timed out TopLevelExceptionClass: com.pega.platform.integrationcore.client.email.EmailClientException TopLevelExceptionMessage: ThreadName: NA ProblemCorrelation: mlbwtr-prod:EXCEPTION:fdbc8492b5ca39f071255739a299c2ef Stack: EMAIL.CRMEnquiry.Listener***Edited by Moderator: Pallavi to update platform capability tags*** Low-Code App Development Case Management ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Moderation Team has archived post This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 1 year agoPosted: 24 Oct 2019 1:33 EDT×Close popoverShiva Rakshith S (Rakshith) PEGA Technical Solutions Engineer Pegasystems Inc. IN View ProfileRakshith PEGA replied to Mahesh_SawantHello, Email server took longer time to respond to a connect call from PRPC . Try the following local change: Increase read time out using DSS below (default was 60 seconds): Owing ruleset: Pega-IntSvcs Setting Purpose: email/timeout Value: 120000 Hope it helps.