We have actions with flow tab having a simple flow where in a generic treatment properties we write to File ( in delivery options). In the File output template ( RULE-OBJ-TEMPLATE PEGAMKT-WORK-OFFER-xxxx-xxx) the repository, file path and finalize options everything was mentioned currently. However after latest deploy of code ( which is to do mostly only with engagement policies change) the Finalization is not happening when primary scheduler runs and/or even manually trying to finalize the template.
The Primary scheduler run is stuck in forever Running state and showing result as blank
We can see "etimated staged records" count correctly in the Fileoutputtemplate, but it is not just able to finalize in to a CSV
Any suggestion or ideas are welcome
***Edited by Moderator Marissa to update Support Case Details***