Change Assignment Urgency Value within activity

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Member since 2013

Cognizant Technology Solutions

Posted: 2 years ago

Last activity: 2 years 8 months ago

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I need to decrease the Assignment urgency value from the Escalation activity, How to achieve the same?

Posted: 2 years ago

PEGA

replied to SudipP40

Hi Sudip,

Can you try setting/adjusting appropriate/negative value to pyUrgencyWorkAdjust .

Regards,

Ujjwal

Posted: 2 years ago

Arun_Mahanty

PEGA

replied to SudipP40

Youcan use of property Assign-.pyUrgencyAssignAdjust to adjust the urgency values .

For more information please go through below article

Thanks,

Arun