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Wassim Jrad Member since 2015 41 posts
Knowledge Experts SA
Posted: 4 years ago
Last activity: 4 years 6 months ago
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Change Case Type ?

Hello,

Is it possible to change a case type ? We have two cases A and B with both the same stages. We run case A in the stage 2 we would like to change the case type to Case B and keep the same Case ID (like 10000). Is that possible ?

Thanks,

Wassim Jrad

Pega Customer Service Case Management
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