Saurabh Singh (Saurabh_Singh)
Wipro Ltd.
Wipro Ltd.
Saurabh_Singh Member since 2018 4 posts
Wipro Ltd.
Posted: March 9, 2020
Last activity: March 9, 2020
Posted: 9 Mar 2020 4:05 EDT
Last activity: 9 Mar 2020 13:42 EDT

Change default access group or update/delete skill of an operator outside designer studio

In my application, we have only one admin privileged operator which is associated to two access group i.e. 'xxx:administators' and 'yyy:administrators'. The operator is defaulted to access group 'xxx:administators' and has a skill which is undefined in this access group context. The skill is created in other access group context i.e. 'yyy:administrators'. The issue arises when Operator's password got expired. Now, while changing the password it's showing error as 'Skill Name:xxx doesn't exists'.

We tried to update the pyAccessGroup of the operator in the DB. But while clicking the 'Change Password' from UI, access group in DB reverting back to previous one. We are not able to modify skill set as this in the blob column.

The other operators having only portal access.

Is there any way to fix this issue? Any leads/approaches would be appreciated.


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