Question
Change in number of drop down values. What happens to populated Prior Values?
I have a dropdown list of values which is populated by a datapage (for example) 1234567 where a user can select any of the seven values.
Our new requirement says that this dropdown list of values is having only values 12345 i.e two values have been eliminated.
There are some cases in PROD where users have selected values 6 or 7 and when they open the case, instead of displaying 6 or 7, the very first value in the list i.e. '1' is being displayed because PEGA is unable to find the value 6 or 7.
Is there a way to preserve the OLD values and let the case progress instead of PEGA preselecting 1 as it is unable to find the previous values?
Just to clarify my request - here is the scenario.
I have a dropdown list of fifty USA states and due to business changes/policies I am having only 40 USA states. When I open a WO in PROD that was created for the state that is NOW not present in the drop down list, PEGA is picking up the very first state.
I am displaying the states using a ‘Dropdown’ control in a section which is sourced by a datapage which holds all the 40 states. PEGA is looking for that nonexistent state and not finding that on the Datapage, it is overwriting that existing value in the WO with the very first value from the Datapage.