Casey Newsom (CaseyN62)
Senior System Architect
CaseyN62 Member since 2017 4 posts
Posted: December 9, 2019
Last activity: January 21, 2020
Posted: 9 Dec 2019 10:53 EST
Last activity: 21 Jan 2020 10:19 EST

Change password with MFA/OTP


After upgrading to Pega 8, whenever a user's password becomes expired the next time they log in they are redirected to the change password screen. The user is sent the OTP. Once they submit the OTP, they then see a screen with the Pega logo and the text Security policies required that you change your password. See attached screenshot. This is where the user would input their new password and confirm it but these fields are not visible. I did see a support article on the topic. I followed the steps to resolve but it still isn't fixed. I checked the visibility condition on this part of the section and another set of conditions were added (looking for either pyChangePassword or pyChangePasswordOnNextLogin to be true). These properties are both false. Anyone else experience this? Is there a fix included in an upcoming patch? Anyone have any suggestions on how to resolve this?

Thank you,


***Edited by Moderator Marissa to update platform capability tags****

Pega Platform Cloud Services Security
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