Posted: 9 Dec 2019 10:53 EST Last activity: 21 Jan 2020 10:19 EST
Change password with MFA/OTP
After upgrading to Pega 8, whenever a user's password becomes expired the next time they log in they are redirected to the change password screen. The user is sent the OTP. Once they submit the OTP, they then see a screen with the Pega logo and the text Security policies required that you change your password. See attached screenshot. This is where the user would input their new password and confirm it but these fields are not visible. I did see a support article on the topic. I followed the steps to resolve but it still isn't fixed. I checked the visibility condition on this part of the section and another set of conditions were added (looking for either pyChangePassword or pyChangePasswordOnNextLogin to be true). These properties are both false. Anyone else experience this? Is there a fix included in an upcoming patch? Anyone have any suggestions on how to resolve this?
***Edited by Moderator Marissa to update platform capability tags****
Sorry for the delay in responding. Were there any log messages related to this at all? I would suggest opening up an SR to have this looked at. I looked for other issues similar to the post but didn't find anything specific I could provide. Once you open an SR, reply here with the SR number.