Question

7
Replies
6170
Views
Will Cho Member since 2008 90 posts
PEGA
Posted: 4 years ago
Last activity: 4 years 2 months ago
Closed
Solved

Change SLA of Existing Work Object

Hi,

My client is looking for a "clean" way to change a SLA of an existing work object.

e.g. WO1 got already processed with SLA1.  In the next step, we want to change it to SLA2.

We also want to make sure that the previous SLA is removed from the SLA queue so that the agent won't process two SLAs.

From my research, I have found this below.  Looks like this might be a possible solution.  But do you know if unchecking the second parameter or internally Pega will make sure to update the existing SLA and not create a duplicate in the SLA queue?

Thanks,

Will

Case Management
Moderation Team has archived post
Share this page LinkedIn