hello everyone i have a problem i have a parent case and a child case when the user go to child case i want to change stage from the child to parent stage ,but i don't know how .i've try some oob activities to close the child case like pxForceCaseClose and then change stage smart shape but it doesn't work.could anyone tell me another approach please
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When you moved from parent case to child case it creates a new case instances belongs to the child case.After that if you want to go back to parent case means you have several options which pega provides by default. Some options are how you want to move back means after completion of child case or in the middle of the child case or after closing the child case like this several options was provided. It depend on your scenario how you want to go. For that you have to configure the wait shape and in that wait shape you have to give how you want the child case to work. Then basing on that condition it will again come to the parent case.
Other way is if you want to close the case in the middle then you have to set the work status as you want then based on the work status it will move.
thanks dileepkumarb8633 this is the case well i have a parent case and in a specific stage it create multiples child cases and from every single child case i want to have the option of return into a specific stage of the parent case
When moving to child case put the parent case to unassigned workbasket. Now in child case open the parent case and acquire lock on it and change to desired stage, while changing the stage you can check finish all unfinished assignment checkbox for child case.