Posted: 2 Dec 2016 16:18 EST Last activity: 10 Apr 2017 8:19 EDT
change stage from child to parent
hello everyone i have a problem i have a parent case and a child case when the user go to child case i want to change stage from the child to parent stage ,but i don't know how .i've try some oob activities to close the child case like pxForceCaseClose and then change stage smart shape but it doesn't work.could anyone tell me another approach please
***Updated by Maryrita, moderator: moved to Product Support from Applications***
***Updated by Moderator: Marissa to update categories***
I have so many questions. I guess I would agree with Susan, it is important to know where is the parent case pending at this point and also are you closing this child when you want to go back to the Parent ? What is going one with the other childs then ?
When moving to child case put the parent case to unassigned workbasket. Now in child case open the parent case and acquire lock on it and change to desired stage, while changing the stage you can check finish all unfinished assignment checkbox for child case.