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Cheri Gaudet (gaudc)
Measured Response LLC
Cheri Gaudet
Measured Response LLC
US
gaudc Member since 2016 23 posts
Measured Response LLC
Posted: February 7, 2021
Last activity: March 18, 2021
Posted: 7 Feb 2021 6:32 EST
Last activity: 18 Mar 2021 8:11 EDT
Solved

Channel-Specific Contact Policies

When a contact policy is configured for a specific channel, the suppression appears to apply across all channels. Is this intentional?

For example, our client only wants to send acquisition actions by email once every 7 days, but they still want customers to be able to see acquisition actions on the web, regardless of whether they have received one by email.

I've defined the following contact policy and applied it across all groups in the acquisition issue:

Track Pending for all actions in the issue over the past 7 days. If there are 1 Pending for Email treatments, suppress the action for 7 days.

This contact policy appears to be suppressing actions in the web channel as well as email.

Pega Customer Decision Hub for Financial Services 8.5 Decision Management Financial Services Decisioning Consultant