Question

45
Views
I?igo Zuazaga (InigoZ86)
Euskaltel SA

Euskaltel SA
ES
InigoZ86 Member since 2018 1 post
Euskaltel SA
Posted: April 8, 2020
Last activity: April 8, 2020
Posted: 8 Apr 2020 1:40 EDT
Last activity: 8 Apr 2020 1:42 EDT
Closed

Chat 8.1 after migration 8.3

After migrating from version 8.1 to 8.3, is it possible to continue using the chat functionality without necessarily having to use chatbot? For example, in version 8.1 we had developed reports on interactions that in 8.3 do not work since the type of interaction varies, which forces us to redo them. The question is: can the chat functionality in 8.3 be used the same as in version 8.1 without having to use the chat as a chatbot scaling to an agent? Does the same custom chat development in version 8.1 work in version 8.3?

Thanks

Pega Chat 8.1 Conversational Channels Communications and Media
Moderation Team has archived post, This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question.