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Posted: December 21, 2018
Last activity: December 24, 2018
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Chat bot for PEGA 8.1 platform
Hi Team,
Could you please help us below mention query
how can we install chat bot for pega 8.1 in windows?
***Edited by Moderator: Pallavi to update platform capability tags***
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Posted: 2 years ago
Hi,
Could you clarify what do you mean in this case?
- Is this WebChat bot which you can configure in platform and embed in your website which will allow you to automatically answer and process business cases?
- Is this the chat bot functionality at the top of CustomerService application which allows you to embed the chat as part of your website but also allows you to pass the conversation to agent and trigger user-user conversation?
Please check below links for Chatbot configuration.
https://community.pega.com/knowledgebase/articles/web-chatbot
https://community1.pega.com/community/pega-support/question/configuring-web-chatbot