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PRASAD T V N (PRASADTVN)
Infosys Limited

Infosys Limited
IN
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PRASADTVN Member since 2017 7 posts
Infosys Limited
Posted: November 15, 2017
Last activity: January 10, 2018
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Chat Login Error

hi all,

installed the Chat server, Configured the Same in PRPC, created Queue and Skill

Assinged the required skill to CSR.

Open interaction portal and login to the Chat.

at this point it is not connecting to the Chat Server.

***Updated by moderator: Lochan to update Categories; tag SR***

Pega Customer Service Conversational Channels Support Case Created
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Posted: 3 years ago
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PRASAD T V N (PRASADTVN)
Infosys Limited

Infosys Limited
IN
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There are no Errors in the Pega logs.


We are using 7.2 


understand that the issue is with Port . 


We are using load balancer and so the Port Firewall issue has arrised. 


How do we hande the XMPP traffic (port 5280)? this could be load balanced as well?


 


 

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Posted: 3 years ago
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Lochana Durgada Vijayakumar (Lochan_DV)
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Lead Technical Documentation Specialist
Pegasystems Inc.
IN
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Hello!


On reviewing the corresponding SR, we see that it has been resolved. SA-49668 was created as a result of the investigation. Please reference that if you have the same question.


Thank you,
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