Question2Replies69Views×Close popoverAmmar Aldaffaie (AmmarA07) Willis Towers Watson Willis Towers Watson US View Profile AmmarA07 Member since 2018 8 posts Willis Towers Watson Posted: April 18, 2019Last activity: May 8, 2019Posted: 18 Apr 2019 20:18 EDTLast activity: 8 May 2019 18:40 EDT Closed Solved Chat offer timeout Maximum offer timeout (Secs)Hi, What is the Chat offer timeout Maximum offer timeout (Secs) on the chat queue?When we submit a lot of chats, some of them are ending because of the wait time. Do I need to increase this Value?Can I set it to unlimited? Conversational Channels ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Moderation Team has archived post This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Accepted Solution Posted: 1 year agoPosted: 8 May 2019 18:07 EDT×Close popoverAnjan Kumar Kandikonda (kandi_ak) Infosys Infosys AU View Profilekandi_ak Infosys replied to AmmarA07Chat offer time out is the timer that displays in customer service when a chat comes through. When the volume of chats increases, Chat uses an API called waitTimeAPI and doesn't offer chats to CSR when the waitTime generated by API is greater than configured Max Wait Time. May be try increasing maximum wait time as it is set to 10 mins. Posted: 1 year agoPosted: 8 May 2019 18:40 EDT×Close popoverAmmar Aldaffaie (AmmarA07) Willis Towers Watson Willis Towers Watson US View ProfileAmmarA07 Willis Towers Watson replied to AmmarA07Thank you for your help Kandi ak, this worked.