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 Ammar Aldaffaie (AmmarA07)
Willis Towers Watson

Willis Towers Watson
US
AmmarA07 Member since 2018 8 posts
Willis Towers Watson
Posted: April 18, 2019
Last activity: May 8, 2019
Posted: 18 Apr 2019 20:18 EDT
Last activity: 8 May 2019 18:40 EDT
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Chat offer timeout Maximum offer timeout (Secs)

Hi,

What is the Chat offer timeout Maximum offer timeout (Secs) on the chat queue?

When we submit a lot of chats, some of them are ending because of the wait time. Do I need to increase this Value?

Can I set it to unlimited?

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Accepted Solution

Posted: 2 years ago
Posted: 8 May 2019 18:07 EDT
Anjan Kumar Kandikonda (kandi_ak)
Infosys

Infosys
AU

Chat offer time out is the timer that displays in customer service when a chat comes through.

When the volume of chats increases, Chat uses an API called waitTimeAPI and doesn't offer chats to CSR when the waitTime generated by API is greater than configured Max Wait Time.

May be try increasing maximum wait time as it is set to 10 mins.