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 Naval Toshniwal (NavalT58)
Larson and Toubro Infotech

Larson and Toubro Infotech
IN
NavalT58 Member since 2019 5 posts
Larson and Toubro Infotech
Posted: April 5, 2019
Last activity: May 21, 2019
Posted: 5 Apr 2019 4:18 EDT
Last activity: 21 May 2019 3:21 EDT
Closed

Chat server for windows

Hello All,

We need to set up the chat server in the windows machine where we have set up our Pega 8.1 server, the installation file that is given just talks about Linux installation https://community.pega.com/knowledgebase/documents/pega-chat-74-installation-guide. Also we see that the support for Open fire is deprecated.

We are having one pega cloud instance allocated to us as the partner can we get a contact to help us installation of chat server on that instance or can we get any installables for windows server. We need this for the demo purpose.

Regards,

Naval

Pega Customer Service Conversational Channels
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Posted: 2 years ago
Posted: 21 May 2019 3:21 EDT
Avishek Banerjee (Avishek)
PEGA
Senior Product Manager CRM - Customer Service
Pegasystems Inc.
IN

The Chat Server is not supported on Windows environment because the technologies in use donot work on Windows. Also, please donot use old versions of Chat Server. Considering you already are using Cloud, you should work with your Pega Contact to get a Chat Account on the Pega Collaboration Cloud Service. As of Q3 2018, Pega is not longer providing Pega Chat On Premise installations. The Cloud Service is always up to date and is compatible with all old versions of Pega Customer Service.