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kandi_ak Member since 2017 12 posts
ME Bank
Posted: 2 years ago
Last activity: 2 years 7 months ago
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Chat - Service level on Queue

While configuring queues for a chat instance, there is a service level option which says "Serve % of chat requests within x seconds."

What does this service level means and where can we track all the chats that are served as per defined SLA?

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