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Wartsila Corporation
Posted: July 27, 2018
Last activity: March 21, 2019
Closed
Chatbot
Hi,
Is it possible if we can use Pega IVA (Intelligent Virtual Assistant) Chatbot without Pega Customer Service Framework?
Thanks,
Krishna m
There is functionality in the Pega 7.4 platform to implement web chats and other channels.
https://community.pega.com/sites/default/files/help_v74/express/procomhelpmain.htm#mcp/tasks/mcp-configure-webchat-channel-tsk.htm