Posted: 15 Jul 2020 16:16 EDT Last activity: 28 Dec 2020 9:27 EST
Chatbot in CS Implementation vs Chatbot in Self-Service
My question is about a slight difference in the behavior of a chatbot created in a CS implementation application (A) vs a chatbot created in a self-service application (B):
As you can see in the picture above, for chatbot "A" it shows a button that allows you to launch a pop-up dialog to fill some form details. However, for chatbot "B" it doesn't display the button... When you toggle Show analysis it says "Fill out form" but does not display the button.
I wonder if this is expected behavior for a Chatbot in Self-Service?
Hi, this was addressed via a hotfix and is available in the CS 8.4.1 Patch release. Please download the patch release and install it. Running the bot in Self-Service is the only way to be able to escalate to a live agent, so if that is a requirement for you, always use the Self-Service application to build and run your chatbot.