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josenavas Member since 2013 23 posts
Hoverstate
Posted: 2 months ago
Last activity: 2 months 1 week ago

Chatbot in CS Implementation vs Chatbot in Self-Service

Hi,

My question is about a slight difference in the behavior of a chatbot created in a CS implementation application (A) vs a chatbot created in a self-service application (B):

Chatbot comparison

As you can see in the picture above, for chatbot "A" it shows a button that allows you to launch a pop-up dialog to fill some form details. However, for chatbot "B" it doesn't display the button... When you toggle Show analysis it says "Fill out form" but does not display the button.

I wonder if this is expected behavior for a Chatbot in Self-Service?

Thanks for any thoughts on this :)

-Jose

Pega Intelligent Virtual Assistant Pega Customer Service 8.4 Conversational Channels Communications and Media
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