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Jose Navas (josenavas)
Hoverstate
Jose Navas
Hoverstate
SV
josenavas Member since 2013 41 posts
Hoverstate
Posted: April 16, 2021
Last activity: April 28, 2021
Posted: 16 Apr 2021 20:04 EDT
Last activity: 28 Apr 2021 2:38 EDT

Chatbot error when Building model

Hi,

I have configured our Chatbot implementation with Response commands and topics as I can see in the Pega NLP generated topics (Behavior > Text Analyzer). As part of the Chatbot training process, I click the Like icon next to the topic name located below the entered text, when I do that the number of Records increases (highlighted in the red circle). However, when I click the "Build model" button I get the following error: (in a blank screen)

"This action is not allowed as it is outside the current transaction".

Chatbot preview

 

Also if I click Save, before clicking the Build model button it does not make any difference... Once I get the error, if I open the Chatbot and I go to the Training data tab, it doesn't show up any new training records.

Thanks for any thoughts on this.

-Jose Navas

 

Pega Customer Service 8.4 Pega Intelligent Virtual Assistant Conversational Channels Communications and Media