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86
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Posted: April 29, 2020
Last activity: November 25, 2020
Chatbot - Is it possible to send a file as an attachment?
Hello,
there is a customer that is asking if the chatbot can be configured to send attachments to the user that launched a case workflow from the same chatbot.
Thank you.
***Edited by Moderator: Pooja Gadige to add platform capability tag***
Yes, A user can add file attachments in the chatbot both when they are in a case context and when they are outside of a case context. When a user is in a case context, file attachments are part of the processed business case. The file attachments are automatically assigned to an interaction case when a user is outside of a case context.