Question1Replies177Views×Close popoverSowmya Lam (SowmyaL2) Larsen And Toubro Larsen And Toubro IN View Profile SowmyaL2 Member since 2018 6 posts Larsen And Toubro Posted: May 2, 2019Last activity: May 17, 2019Posted: 2 May 2019 3:32 EDTLast activity: 17 May 2019 12:49 EDT Closed ChatBot not executing the next stepHi Team,I am configuring ChatBot to run a flow with sequence of question bassed on decisions.At one question i am trying to set the answer to .pyDescription property.Then i have a decision shape where i check if the .pyDescription has the value or not.If the when rule fails it should route to new question and to END shape or else to directly to END shape.while i am trying to do this it is always getting routed to end shape.In tracer the when rule output is false and i can see that the question is being triggered in flow but is not showing up the required question.Can someone help on this.Thank you***Edited by Moderator Marissa to update platform capability tags**** Low-Code App Development Conversational Channels Case Management ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Moderation Team has archived post This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 1 year agoPosted: 17 May 2019 12:49 EDT×Close popoverVikas Raidhan (Vikas@Multichannel) PEGA Manager, Multi Channel Dev Pegasystems Inc. IN View ProfileVikas@Multichannel PEGA replied to SowmyaL2Does this happen in Preview console or actual Chat window? Is pyDescription property getting set in the service case?