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SowmyaL2 Member since 2018 6 posts
Larsen And Toubro
Posted: 1 year ago
Last activity: 1 year 5 months ago
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ChatBot not executing the next step

Hi Team,

I am configuring ChatBot to run a flow with sequence of question bassed on decisions.

At one question i am trying to set the answer to .pyDescription property.

Then i have a decision shape where i check if the .pyDescription has the value or not.

If the when rule fails it should route to new question and to END shape or else to directly to END shape.

while i am trying to do this it is always getting routed to end shape.

In tracer the when rule output is false and i can see that the question is being triggered in flow but is not showing up the required question.

Can someone help on this.

Thank you

***Edited by Moderator Marissa to update platform capability tags****

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