Question1Replies171Views SowmyaL2 Member since 2018 6 posts Larsen And Toubro Posted: 1 year agoLast activity: 1 year 5 months ago Closed ChatBot not executing the next stepHi Team,I am configuring ChatBot to run a flow with sequence of question bassed on decisions.At one question i am trying to set the answer to .pyDescription property.Then i have a decision shape where i check if the .pyDescription has the value or not.If the when rule fails it should route to new question and to END shape or else to directly to END shape.while i am trying to do this it is always getting routed to end shape.In tracer the when rule output is false and i can see that the question is being triggered in flow but is not showing up the required question.Can someone help on this.Thank you***Edited by Moderator Marissa to update platform capability tags**** Low-Code App Development Conversational Channels Case Management ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Moderation Team has archived post This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 1 year agoVikas@Multichannel PEGA replied to SowmyaL2Does this happen in Preview console or actual Chat window? Is pyDescription property getting set in the service case?