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 Vimal Soni (Vimal Soni)
Zensar Technologies
Software Engineer
Zensar Technologies
IN
Vimal Soni Member since 2016 11 posts
Zensar Technologies
Posted: November 29, 2018
Last activity: November 29, 2018
Posted: 29 Nov 2018 1:13 EST
Last activity: 29 Nov 2018 2:46 EST
Closed

Chatbot not recognizing the command

We have configured one command with following details

Response command: OpenCasesForAccount

Approximate match: find open cases,show me open cases

Must match: open cases for

Input: find open cases for <Provided Accountname>

Output: Sorry, I did not understand that.

Basically, bot is not matching any command for this input. Can someone help here..

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Posted: 2 years ago
Posted: 29 Nov 2018 2:46 EST
Piotr Kulig (Piotr Kulig)
PEGA
Principal Product Architect
Pegasystems Inc.
PL

Hello,


Please keep in mind, this is not actually keyword based matching, there are no „text contains” matching. Please try to put only single „must match” and check it. You sensu also check the text analyzer if you have taxonomy model built, in that case text analysis will use model based analysis for which this words don’t apply - in this case you need to train your model from analytics center portal. We strongly recommend to use model based taxonomies for topics detection.

We'd prefer it if you saw us at our best.

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