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Zensar Technologies
Posted: November 29, 2018
Last activity: November 29, 2018
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Chatbot not recognizing the command
We have configured one command with following details
Response command: OpenCasesForAccount
Approximate match: find open cases,show me open cases
Must match: open cases for
Input: find open cases for <Provided Accountname>
Output: Sorry, I did not understand that.
Basically, bot is not matching any command for this input. Can someone help here..
Hello,
Please keep in mind, this is not actually keyword based matching, there are no „text contains” matching. Please try to put only single „must match” and check it. You sensu also check the text analyzer if you have taxonomy model built, in that case text analysis will use model based analysis for which this words don’t apply - in this case you need to train your model from analytics center portal. We strongly recommend to use model based taxonomies for topics detection.