Suzanne Liefting Member since 2017 3 posts
Posted: 3 months ago
Last activity: 3 months ago

Chatbot - show start of message

Hello all,

We have 2 chatbots and we're looking into some things to make it look and feel nicer for customers. We hope to make the use of space in our bot a bit more efficiënt, but sometimes our bot has to give an answer that doesn't fit the whole chatbot screen as it is right now.

We noticed when that happens that the bot shows the end of the message, so the customer has to scroll up to the start of the answer. We would like it to start at the top of the message, so the customer can start reading and has to scroll down to the end.

Has anyone here done something like that? We would love to hear some ideas. :-)

Kind regards, Suzanne

Pega Chat 8.1 User Interface Conversational Channels Senior System Architect
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