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Santanu Mandal (SantanuMan)
Cognizant Technology Solutions
Sr. Technology Architect
Cognizant Technology Solutions
IN
SantanuMan Member since 2008 9 posts
Cognizant Technology Solutions
Posted: March 12, 2021
Last activity: April 6, 2021
Posted: 12 Mar 2021 11:05 EST
Last activity: 6 Apr 2021 7:13 EDT
Solved

Check email attachment type as part of Pega Email Bot/Channel

Dear Experts,

We are building an application using Pega Email Bot/Channel. We have one use case where we need to check attached file type/extension.  We are unable to check email file attachment from the Email Triage(ET-) case. Any suggestion will be helpful.

Use Case: Create Business Case if email contains MS Excel file. Don't create business case if any other types of files are attached to email.

 

Thanks,

Santanu

***Edited by Moderator Marissa to update Content Type from Discussion to Question***
Pega Platform 8.5.1 Conversational Channels Insurance Lead System Architect