I am actively learning Pega and going through the course and the subsequent exercises of System Architect Essentials. I have created Assistant request_3 case. Case Name is Assistant request_3 because earlier I have created Assistant request and Assistant request_2 and deleted those cases.
There are two scenarios where I am in doubt.
01. Scenario 1:-
In the Case Management Exercise under Exercise: Configuring a case type (75 mins) - In the 6th point of the Create a Service case as a child casetopic it is mentioned that:-
In the contextual properties panel on the right, from the Create the following case drop-down, select Service to create a Service case. A pop-up window is displayed that informs you that the Service case will be set as a child case.
In my case when I am trying to do it I can't see Service in the drop down rather I can see the name of the case type as Assistant request_3.
Please can you help where I am wrong in my workflow design ?
02. Scenario 2:-
As I mentioned earlier that, at first I had created cases named Assistant request and Assistant request_2 and deleted those. Finally created Assistant request_3.
Now once I am trying to do the exercises mentioned in 13. Data Modeling: Exercise:Exercise: Designing a data model (60 mins) and once logged in, I can't see Assistant request_3.
Please can you help me to resolve these two scenarios that what went wrong so that I can proceed further.
We have already resolved the issue via SelfStudySupport@pega.com. However, something to keep in mind is that the exercise systems on the new Pega Academy 2.0 are completely independent, meaning that what you do in one challenge will not be reflected in another challenge. Perhaps that is where some of your issues are coming from.