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Kaushik Kumar (KaushikK1269)
Infosys Limited

Infosys Limited
IN
KaushikK1269 Member since 2015 7 posts
Infosys Limited
Posted: April 8, 2020
Last activity: June 2, 2020

On Click of Add tasks, service case gets created and opens in a new tab

Hi,

 

On Click of Add tasks on an interaction Case, the service case gets created in a new tab. Our Requirement is for the service case to be opened in the interaction tab itself. Verified the Inheritance of the Work class, it does not have Interaction class in the hierarchy. 

Kindly advice.

 

Pega Version 8.3.1

 

Pega Customer Service 8.3 Low-Code App Development Dev/Designer Studio Manufacturing and High Technology Senior System Architect