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Posted: October 18, 2016
Last activity: October 19, 2016
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close case automatically after so many days
How can I implement a functionaliy to close the case atutomatically after so many days if no action is taken?
***Updated by moderator: Lochan to update Categories***
You can have a case/work object level SLA where you can have an escalation activity which will change the stage of the case to a resolution stage.