Question
2
Replies
1902
Views
Posted: October 18, 2016
Last activity: October 19, 2016
Closed
Solved
close case automatically after so many days
How can I implement a functionaliy to close the case atutomatically after so many days if no action is taken?
***Updated by moderator: Lochan to update Categories***
Moderation Team has archived post,
Close popover
This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question.
Accepted Solution
Posted: 4 years ago
Considering Inflighted items, you can write down agent(Batch) to close outdated workitems if assignments don't have SLA defined before.
Using Overallsla, can also fulfill you requirements(Pega 6)
you can use SLA at Flow level to resolve work items(Pega 7)
You can have a case/work object level SLA where you can have an escalation activity which will change the stage of the case to a resolution stage.