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PremkumarG Member since 2013 20 posts
cognizant
Posted: 3 years ago
Last activity: 3 years 6 months ago
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Closing browser 'X' mark - CTI issue

Hi all, Assume Agent A logged in CTI and closed the browser window without logging off. So it's officially the Agent A is still available to receive call. When the call gets routed to that Agent A, how the exception scenario is handled. I have a similar requirement like this.. Please suggest can we achieve the Pega log off functionality on closing the browser directly. Pega 7.1.8 Thanks Prem

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