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Premkumar Ganesan (PremkumarG)
cognizant

cognizant
NL
PremkumarG Member since 2013 20 posts
cognizant
Posted: March 29, 2017
Last activity: March 30, 2017
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Closing browser 'X' mark - CTI issue

Hi all, Assume Agent A logged in CTI and closed the browser window without logging off. So it's officially the Agent A is still available to receive call. When the call gets routed to that Agent A, how the exception scenario is handled. I have a similar requirement like this.. Please suggest can we achieve the Pega log off functionality on closing the browser directly. Pega 7.1.8 Thanks Prem

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