Question
cognizant
NL
Last activity: 30 Mar 2017 2:47 EDT
Closing browser 'X' mark - CTI issue
Hi all, Assume Agent A logged in CTI and closed the browser window without logging off. So it's officially the Agent A is still available to receive call. When the call gets routed to that Agent A, how the exception scenario is handled. I have a similar requirement like this.. Please suggest can we achieve the Pega log off functionality on closing the browser directly. Pega 7.1.8 Thanks Prem
***Moderator Edit: Vidyaranjan | Updated Categories***
PEG
US
The trick is to add some JavaScript to an "onbeforeunload" handler which detects a click has taken place outside of the Pega real-estate, and then takes an appropriate action. I've found this sample which should start you in the right direction. It is probably a different harness to which you need to attach things, and the action might be slightly different, but this should point you in the right direction....
The trick is to add some JavaScript to an "onbeforeunload" handler which detects a click has taken place outside of the Pega real-estate, and then takes an appropriate action. I've found this sample which should start you in the right direction. It is probably a different harness to which you need to attach things, and the action might be slightly different, but this should point you in the right direction....
Add a .js file to the PerformExternal harness rule that contains the following:
window.onbeforeunload = logoff_onbeforeunload;
function logoff_onbeforeunload() {
if (window.event.clientY < 0 && (window.event.clientX > (document.documentElement.clientWidth - 5) || window.event.clientX < 15)) {
var oXmlHttp = new ActiveXObject("Microsoft.XMLHTTP");
oXmlHttp.Open("POST", document.forms[0].action, false);
oXmlHttp.setRequestHeader("Content-type", "application/x-www-form-urlencoded");
oXmlHttp.Send("pyActivity=Code-Security.EndSessionExternal&ReviewFormName=ConfirmExternal");
}
}
Very IMPORTANT - The URL has to be that of the document.forms[0].action and CAN NOT be used with safeURL as it will convert some fo the data. This also has to be a POST request with pyActivity specified in the POST body.
The Activity Code-Security.EndSessionExternal is a copy of Code-Security.EndSession but the first step is changed from Show-HTML to Show-Property. The Show-Property step simply returns "GOOD".