In order to earn customer service ready badge, we should complete CCSA certification too. So its a prerequisite of CLSA 7.3 to complete CCSA too. Can you confirm this please? Also either CPDC or CPSMC is enough for CLSA and not both
Due to the CCSA certification exam retiring on December 31, 2017, the requirements to earn the Customer Service Ready badge needed to be updated. It is correct that there are now 2 Customer Service courses (version 7.22) that need to be completed in order to earn the Customer Service Ready badge. You can view the required courses at https://pdn.pega.com/how-get-customer-service-ready.
This should be fine. In the mean time CCSA is going to expire on 31Dec 2017.
Hence what would be status on that and how we can get Customer Service Ready badge on that please? (Though i understand once certification received it will stay there but we cant retake CCSA if not passed. My concern was mainly on that)
Also why there are so many certifications and 2 more exams in the middle before we appear for CLSA now?
The LSA 7.3 certification program is designed differently from past CLSA programs. This is because the LSA's role is broad in scope. As part of becoming a CLSA in version 7.3, we want LSA 7.3 certification candidates to be well-prepared in many aspects of Pega, so they can be successful on projects as an LSA. Decisioning and Customer Service are two of those areas. The LSA Readiness exam will test on Decisioning and Customer Service, in addition to many other topics. The LSA Readiness exam blueprint can be found at: https://academy.pega.com/library/73/lead-system-architect-readiness-exam.
Your understanding is correct. You can find other Frequently Asked Questions regarding the CLSA 7.3 certification program on the Certification FAQ page at: https://academy.pega.com/help/certification-faqs. Scroll down towards the bottom of the FAQ page to see CLSA 7.3-related questions.