CLSA App Build Soution initial urgency calculation
Hello,
in the App build solution there is a solution mentioned to increase the urgency based on the highest cost. For this there is a data transform FlowStartUrgencyAdjust where in pyUrgencyWorkAdjust is calculated as 30*.RatioToClaimHighestProductCost but in the requirement initial urgency should get increase by 30 only when product cost is 3000, increase by 10 only when product cost is 1000,increase by 5 only when product cost is 500.
How this calculation is considered for Product cost 1000 and 500?
Accepted Solution
Pegasystems Inc.
US
If the only two product in the claim cost $1000 and $500 then:
for the $1000 product, .RatioToClaimHighestProductCost = 1000/1000 = 1.0
for the $500 product, .RatioToClaimHighestProductCost = 500/1000 = 0.5
You declaratively determine the highest cost product ($1000) in the claim and use that in the denominator.
The ratio is multiplied by 30.
Pegasystems Inc.
IN
Hi Lee,
Thanks for the explanation it was really helpful.
I have 1 more question in the practice app build we have CSR user for 1 org GRUN. Say we have more CSRs from different organizations then how can they utilize the same App?
Will it be a good practice to create new implementation layer on the Warranty application per Org wise or just creating new org, workgroup and pointing the new org operators to the this org, workgroup( accessgroup stillpointing to the framework app) will be fine?
Thanks,
Nisha
Asurion
GB
Hi Lee - Could you please explain why 'HighestProductCost' was set in FlowStartUrgencyAdjust instead of data propagation from Claim to Product?
Thanks
Ganesh