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Infosys
Posted: 2 years ago
Last activity: 2 years 1 month ago
Co-browse Recording Download Format
For Pega Cobrowse 7.3.1
Hi folks,
Co-browsing recording is done in Document Object Model (DOM) format, which can be easily viewed via the browser. But Pega Co-browse also provides the feature to download the video recording of the Co-browse session.
Can anyone tell us the format of the downloaded recording? And whether we need an additional software to playback the recording?
If possible, please share a sample of the Co-browse recording.
Thanks in advance.
Posted: 2 years ago
Posted: 2 years ago
Hi Amit,
The recordings from Pega Co-browse portal can be downloaded. The same is also mentioned at the Pega Co-browse 7.3.1 Implementation Guide. (Screenshot attached)
Hi, as far as I know, the co-browse recording plays back directly from the server. I don't think there's an option to download. They are stored on the co-browse server and streamed from there.