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 Harjas Bakshi (harjasbakshi)
Infosys
Pega Business Architect
Infosys
BE
harjasbakshi Member since 2017 4 posts
Infosys
Posted: August 27, 2018
Last activity: September 10, 2018
Posted: 27 Aug 2018 12:01 EDT
Last activity: 10 Sep 2018 5:02 EDT
Closed

Co-browse Recording Download Format

For Pega Cobrowse 7.3.1

Hi folks,

Co-browsing recording is done in Document Object Model (DOM) format, which can be easily viewed via the browser. But Pega Co-browse also provides the feature to download the video recording of the Co-browse session.

Can anyone tell us the format of the downloaded recording? And whether we need an additional software to playback the recording?

If possible, please share a sample of the Co-browse recording.

Thanks in advance.

Pega Customer Service User Experience
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Posted: 2 years ago
Posted: 27 Aug 2018 17:12 EDT
Amit Patel (Amit_Patel)
PEGA
Director, Customer Service Engineering
Pegasystems Inc.
US

Hi, as far as I know, the co-browse recording plays back directly from the server. I don't think there's an option to download. They are stored on the co-browse server and streamed from there.