Skip to main content
Contact a Moderator

Question

2
Replies
74
Views
 Harjas Bakshi (harjasbakshi)
Infosys
Pega Business Architect
Infosys
BE
harjasbakshi Member since 2017 4 posts
Infosys
Posted: August 27, 2018
Last activity: September 10, 2018
Posted: 27 Aug 2018 12:01 EDT
Last activity: 10 Sep 2018 5:02 EDT
Closed

Co-browse Recording Download Format

For Pega Cobrowse 7.3.1

Hi folks,

Co-browsing recording is done in Document Object Model (DOM) format, which can be easily viewed via the browser. But Pega Co-browse also provides the feature to download the video recording of the Co-browse session.

Can anyone tell us the format of the downloaded recording? And whether we need an additional software to playback the recording?

If possible, please share a sample of the Co-browse recording.

Thanks in advance.

Pega Customer Service User Experience
Moderation Team has archived post, This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question.
Posted: 3 years ago
Posted: 27 Aug 2018 17:12 EDT
Amit Patel (Amit_Patel)
PEGA
Director, Customer Service Engineering
Pegasystems Inc.
US

Hi, as far as I know, the co-browse recording plays back directly from the server. I don't think there's an option to download. They are stored on the co-browse server and streamed from there.  
Posted: 3 years ago
Posted: 10 Sep 2018 5:02 EDT
Harjas Bakshi (harjasbakshi)
Infosys
Pega Business Architect
Infosys
BE

Hi Amit,


The recordings from Pega Co-browse portal can be downloaded. The same is also mentioned at the Pega Co-browse 7.3.1 Implementation Guide. (Screenshot attached)

We'd prefer it if you saw us at our best.

Pega Collaboration Center has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice