Elvis Kanani (kanae)
System Architect
Pegasystems Inc.
kanae Member since 2017 2 posts
Posted: November 1, 2019
Last activity: November 4, 2019
Posted: 1 Nov 2019 11:26 EDT
Last activity: 4 Nov 2019 3:40 EST

Co-browsing not working in customer service portal

I am trying to configure co-browse in pega customer service portal. The scenario is a user will login to the Pega user portal they can then call an agent to help them. an agent will receive an incoming call in the interaction portal and request a session with a user to assist them.

i have followed the Pega 8 implementation guide for co-browsing but its not helpful, currently nothing works.

Question is has anybody configure co-browsing version 8 in Pega customer service and have succeeded to assist me some missing knowledge gaps ?

***Edited by Moderator Marissa to update platform capability tags****

Pega Customer Service Low-Code App Development User Experience
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