SubhadipDas Member since 2014 1 post
Capgemini Sverige AB
Posted: 1 year ago
Last activity: 1 year 5 months ago

Co-Browsing popup is showing suddenly; need to get rid of this

My application is built on Pega CS 7.1.4 on Pega 7.2.1.

We don't use the Pega Co-Browsing functionality in our application and we didn't do anything related the same.

But, suddenly the Co-Browsing popup is getting shown on the portal since last couple of month, although intermittently. Please check the attached screenshot.

Later, we found the way to replicate the scenario.

Steps to Reproduce:

  1. Keep the cursor in the Global search box.
  2. Press CTRL+Enter.
  3. Suddenly the Popup gets shown.

How to remove this Co-Browsing popup ? Please suggest if there is any configuration ?

***Edited by Moderator Marissa to move from Pega Academy to Pega Support Community; update platform capability tags***

Pega Customer Service User Interface
Moderation Team has archived post
Share this page LinkedIn