Subhadip Das (SubhadipDas)
Capgemini Sverige AB
Senior Applications Consultant
Capgemini Sverige AB
SubhadipDas Member since 2014 1 post
Capgemini Sverige AB
Posted: March 19, 2019
Last activity: February 17, 2021
Posted: 19 Mar 2019 7:55 EDT
Last activity: 17 Feb 2021 10:12 EST

Co-Browsing popup is showing suddenly; need to get rid of this

My application is built on Pega CS 7.1.4 on Pega 7.2.1.

We don't use the Pega Co-Browsing functionality in our application and we didn't do anything related the same.

But, suddenly the Co-Browsing popup is getting shown on the portal since last couple of month, although intermittently. Please check the attached screenshot.

Later, we found the way to replicate the scenario.

Steps to Reproduce:

  1. Keep the cursor in the Global search box.
  2. Press CTRL+Enter.
  3. Suddenly the Popup gets shown.

How to remove this Co-Browsing popup ? Please suggest if there is any configuration ?

***Edited by Moderator Marissa to move from Pega Academy to Pega Support Community; update platform capability tags***

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