Question1Replies96Views×Close popoverSubhadip Das (SubhadipDas) Capgemini Sverige AB Senior Applications Consultant Capgemini Sverige AB SE View ProfileSend Message SubhadipDas Member since 2014 1 post Capgemini Sverige AB Posted: March 19, 2019Last activity: 2 weeks 5 days agoPosted: 19 Mar 2019 7:55 EDTLast activity: 17 Feb 2021 10:12 EST Closed Solved Co-Browsing popup is showing suddenly; need to get rid of thisMy application is built on Pega CS 7.1.4 on Pega 7.2.1.We don't use the Pega Co-Browsing functionality in our application and we didn't do anything related the same.But, suddenly the Co-Browsing popup is getting shown on the portal since last couple of month, although intermittently. Please check the attached screenshot.Later, we found the way to replicate the scenario.Steps to Reproduce:Keep the cursor in the Global search box.Press CTRL+Enter.Suddenly the Popup gets shown.How to remove this Co-Browsing popup ? Please suggest if there is any configuration ? ***Edited by Moderator Marissa to move from Pega Academy to Pega Support Community; update platform capability tags*** Pega Customer Service User Experience ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Moderation Team has archived post, learn more×Close popover This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Accepted Solution Posted: 1 year agoPosted: 5 Apr 2019 4:30 EDT×Close popoverSubhadip Das (SubhadipDas) Capgemini Sverige AB Senior Applications Consultant Capgemini Sverige AB SE View ProfileSend MessageSubhadipDas Capgemini Sverige AB replied to SubhadipDasWe got the solution finally ! There is a customer control: PortalCobrowsing, present in the section "CPMInteractionPortalHeader" of interaction portal. This is the OOTB functionality of Pega CS framework. The functionality of the above mentioned control is: If user clicks any fields under the Interaction portal header area and after that press CTRL+Enter, then suddenly the Co-browsing popup gets shown. Solution:We have changed the visibility - Never for the above mentioned control in the section "CPMInteractionPortalHeader".