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Sam Lan (SamL84)
Health First

Health First
SamL84 Member since 2018 22 posts
Health First
Posted: May 15, 2018
Last activity: July 19, 2018

Code: InternalServerError(500), Content: System.Threading.Tasks.Task`1[System.String] when running OpenSpan


I am having trouble reconnecting to my robot in the console. When I run OpenSpan Runtime, it quickly closes and it gives me the error in above. I am able to retrieve the json file containing case data using my credentials but when I try it with the robot's credentials, it gives the 500 server error. Is it something with the privileges? Also, does RPA still need to be set to true even though the robot has already been registered to the console?

Thanks in advance!

UPDATE 05152018:

This could be due to the robots not making any cases. I can only retrieve case data of the cases I created as well as another worker. So if the robot didn't make any cases, its not going to extract anything. How can I fix it so that it pulls all cases?

***Edited by Moderator Marissa to update SR Details***

Robotic Process Automation Support Case Created
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