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middle.Sean.ware Member since 2016 2 posts
CENTENE Corporation
Posted: 2 years ago
Last activity: 2 years 7 months ago
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Collection of logs and other system information to attach and/or include in Support Requests

Does PEGA have such a script/utility currently, that can be used to gather pertinent information on demand, such as verbosegc logs, application/sever logs, metrics and other necessary information that would be beneficial to PEGA Support teams when opening an SR ?

If there is no existing script that can be used for this, we are looking to create one ourselves, but want to ask the question -- What all would you suggest we gather to allow for the best overall analysis and speedy resolution outcomes, aside from the logs as I mentioned above?

Thanks!

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