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Sriteja Member since 2012 3 posts
JP Morgan
Posted: July 11, 2018
Last activity: August 27, 2020
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Commit Failure and generating the .dat files in the logs and getting Null pointer Exception in tracer

Hi Team,

 

Please help us on the below production issue,

Recently we upgraded from 7.1.8 to 7.3 version after that we are facing commit issue for the newly created cases/

We are getting commit failure while resolving one of the child case in the tracer we can see the null pointer exception in the traccer.

In the log files we can the null pointer exception and also pega is generating the .dat files .Below is the lines from the log files.

 

[Encoding - Error during encode - Created Dump File oldStreameklnhybvo9.dat due to null oldStreameklnhybvo9.dat java.lang.NullPointerException at com.pega.pegarules.data.internal.clipboard.StorageStreamCommonImpl.serializeOneForwardPageToPageReferenceLink(StorageStreamCommonImpl.java:1788) ~[prprivate.jar:?] at com.pega.pegarules.data.internal.clipboard.StorageStreamCommonImpl.getPageValueForStream(StorageStreamCommonImpl.java:1203) ~[prprivate.jar:?] at com.pega.pegarules.data.internal.clipboard.DirectStreamEncoderV7$PageSection.addProperty(DirectStreamEncoderV7.java:2045) ~[prprivate.jar:?] at com.pega.pegarules.data.internal.clipboard.DirectStreamEncoderV7$PageSection.addPage(DirectStreamEncoderV7.java:1628) ~[prprivate.jar:?] at com.pega.pegarules.data.internal.clipboard.DirectStreamEncoderV7$PageSection.addPageNew(DirectStreamEncoderV7.java:746) ~[prprivate.jar:?] at com.pega.pegarules.data.internal.clipboard.DirectStreamEncoderV7.encode(DirectStreamEncoderV7.java:406) ~[prprivate.jar:?] at com.pega.pegarules.data.internal.clipboard.StorageStreamCommonImpl.encode(StorageStreamCommonImpl.java:886) ~[prprivate.jar:?] at com.pega.pegarules.data.internal.clipboard.ClipboardPageImpl.getStreamForm(ClipboardPageImpl.java:3930) ~[prprivate.jar:?] at com.pega.pegarules.data.internal.access.PageDatabaseMapperImpl.getStreamFormOfPage(PageDatabaseMapperImpl.java:1381) ~[prprivate.jar:?] at com.pega.pegarules.data.internal.access.UpdateProcessor.preprocessInstancesBeforeCriticalCommitSection(UpdateProcessor.java:731) ~[prprivate.jar:?] at com.pega.pegarules.data.internal.access.UpdateProcessor.before(UpdateProcessor.java:249) ~[prprivate.jar:?] at com.pega.pegarules.data.internal.store.DataStoreManager.doInTransaction(DataStoreManager.java:244) ~[prprivate.jar:?] at com.pega.pegarules.data.internal.access.UpdateProcessor.processUpdates(UpdateProcessor.java:201) ~[prprivate.jar:?] at com.pega.pegarules.data.internal.access.DatabaseImpl.commit(DatabaseImpl.java:2164) ~[prprivate.jar:?] at com.pega.pegarules.data.internal.access.DatabaseImpl.commit(DatabaseImpl.java:2126) ~[prprivate.jar:?] at Exception java.lang.RuntimeException: java.lang.NullPointerException at com.pega.pegarules.data.internal.access.DatabaseImpl.commit(DatabaseImpl.java:2195) ~[prprivate.jar:?] at com.pega.pegarules.data.internal.access.DatabaseImpl.commit(DatabaseImpl.java:2126) ~[prprivate.jar:?] at Caused by: java.lang.NullPointerException at com.pega.pegarules.data.internal.clipboard.StorageStreamCommonImpl.serializeOneForwardPageToPageReferenceLink(StorageStreamCommonImpl.java:1788) ~[prprivate.jar:?] at com.pega.pegarules.data.internal.clipboard.StorageStreamCommonImpl.getPageValueForStream(StorageStreamCommonImpl.java:1203) ~[prprivate.jar:?] at com.pega.pegarules.data.internal.clipboard.DirectStreamEncoderV7$PageSection.addProperty(DirectStreamEncoderV7.java:2045) ~[prprivate.jar:?] at com.pega.pegarules.data.internal.clipboard.DirectStreamEncoderV7$PageSection.addPage(DirectStreamEncoderV7.java:1628) ~[prprivate.jar:?] at com.pega.pegarules.data.internal.clipboard.DirectStreamEncoderV7$PageSection.addPageNew(DirectStreamEncoderV7.java:746) ~[prprivate.jar:?] at com.pega.pegarules.data.internal.clipboard.DirectStreamEncoderV7.encode(DirectStreamEncoderV7.java:406) ~[prprivate.jar:?] at com.pega.pegarules.data.internal.clipboard.StorageStreamCommonImpl.encode(StorageStreamCommonImpl.java:886) ~[prprivate.jar:?] at com.pega.pegarules.data.internal.clipboard.ClipboardPageImpl.getStreamForm(ClipboardPageImpl.java:3930) ~[prprivate.jar:?] at com.pega.pegarules.data.internal.access.PageDatabaseMapperImpl.getStreamFormOfPage(PageDatabaseMapperImpl.java:1381) ~[prprivate.jar:?] at com.pega.pegarules.data.internal.access.UpdateProcessor.preprocessInstancesBeforeCriticalCommitSection(UpdateProcessor.java:731) ~[prprivate.jar:?] at com.pega.pegarules.data.internal.access.UpdateProcessor.before(UpdateProcessor.java:249) ~[prprivate.jar:?] at com.pega.pegarules.data.internal.store.DataStoreManager.doInTransaction(DataStoreManager.java:244) ~[prprivate.jar:?] at com.pega.pegarules.data.internal.access.UpdateProcessor.processUpdates(UpdateProcessor.java:201) ~[prprivate.jar:?] at com.pega.pegarules.data.internal.access.DatabaseImpl.commit(DatabaseImpl.java:2164) ~[prprivate.jar:?]

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