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Capgemini
Posted: November 26, 2018
Last activity: November 26, 2018
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Commit pyWorkPage
Hi,
I have an Advanced agent picks each WO and process it using FinishAssignment method. While the WO is in process I get count from DB which should exclude this current request from count.
For that I am updating the status of the request, but that is not committing to DB,so I am getting wrong count. Is there any way that we can commit the change on pyWorkPage to DB and get the count?
Thanks
***Edited by Moderator Marissa to update platform capability tags****
Hello,
Why do you have to exclude the current WO by its status? Can you just exclude it with WO id instead. When you say "I get count from DB" do you mean your agent get count from DB or is it a completely different process?