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Posted: August 25, 2015
Last activity: August 25, 2015
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Completed task within SLA Report
Is there any OOTB report available to track the completed tasks within/missed SLA; Is it a good idea to use history table fro this report?
- # of tasks completed within SLA
- # of tasks completed within Goal
- # of tasks completed outside of SLA
Hi Sumit,
There is a 'Timeliness by task' report that contains this information. The report definition rule is pyAgeByWorklistTask.
Regards,
Carissa