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 Sumit Verma (SumitV24)
Amazon

Amazon
US
SumitV24 Member since 2015 23 posts
Amazon
Posted: August 25, 2015
Last activity: August 25, 2015
Posted: 25 Aug 2015 6:24 EDT
Last activity: 25 Aug 2015 10:30 EDT
Closed

Completed task within SLA Report

Is there any OOTB report available to track the completed tasks within/missed SLA; Is it a good idea to use history table fro this report?

  • # of tasks completed within SLA
  • # of tasks completed within Goal
  • # of tasks completed outside of SLA 
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Posted: 6 years ago
Posted: 25 Aug 2015 7:55 EDT
Carissa Wenhardt (CarissaW_GCS)
PEGA
Principal Software Solutions Engineer
Pegasystems Inc.
US

Hi Sumit,

There is a 'Timeliness by task' report that contains this information.  The report definition rule is pyAgeByWorklistTask.

Regards,

Carissa
Posted: 6 years ago
Posted: 25 Aug 2015 10:30 EDT
Pankaj Rawal (rawap)
PEGA
Sr Architect, Case Management
Pegasystems Inc.
IN

Completed tasks are only stored in History- table.

You will not find instances of them anywhere else once assignment is finished. You should be able to report on completed tasks from History table.

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