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Posted: August 25, 2015
Last activity: August 25, 2015
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Completed task within SLA Report
Is there any OOTB report available to track the completed tasks within/missed SLA; Is it a good idea to use history table fro this report?
- # of tasks completed within SLA
- # of tasks completed within Goal
- # of tasks completed outside of SLA
Posted: 5 years ago
The report is in Assign-Worklist class; will it contain completed tasks?
Posted: 5 years ago
Completed tasks are only stored in History- table.
You will not find instances of them anywhere else once assignment is finished. You should be able to report on completed tasks from History table.
Hi Sumit,
There is a 'Timeliness by task' report that contains this information. The report definition rule is pyAgeByWorklistTask.
Regards,
Carissa